I logged into my computer for the first time since this morning to find that one of the buyers from last week's auctions had left me neutral feedback. The buyer feels I didn't package the item well enough, and that it was not in as good a shape as I'd described it in the listing.
The feedback, although neutral and not negative, left a bitter taste in my mouth because:
1) I wanted this buyer's item to be well protected, so I actually went out of my way to package the item in a box rather than a mailing envelope, which made the package heavier and raised the cost of shipping for me.
2) I geniunely believed the item was in as good a shape as I said it was. However, I do understand perceptions can vary, and my buyers are under no obligation to see things my way. That's why I allow returns, so people won't feel trapped into keeping an item they aren't happy with, and thereby unhappy with me.
Of course, I've offered a full refund and return shipping NOW, but things like this still make me a little sad. I'm not sure why I take it so personally. It's irrational for me to be upset at myself for having disappointed someone I don't know, but frankly I take a lot of pride in my little business and I like to do things right.
Other than offering the refund and shipping as I've done, any other ideas about how I can make this right?
:(
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