Can You Say "Value Proposition"?

I've been thinking about the term "value proposition" a lot.  After I wrote that post last week about why I wouldn't quit my job and turn this venture into a "real" i.e. formal business, I started chatting with a friend of mine who also happens to have a business degree about what it would take to turn what I do into a real, scalable business.  That's definitely an idea I want to explore further, but I'm going to leave that for another post.

 

All this thinking about turning my side job into a real business has got me thinking about my "value proposition."  One thing we talk about a lot at my "real" job is whether firms set their customers' expectations, or whether customers have intrinsic expectations that they bring from their experiences with other companies.  To that end, I've been wanting to post my "value proposition" on my eBay "Me" page to help give my customers an idea about what to expect when they interact with me.

Some of the things I look for in sellers, and I pride myself on providing, are:

• 1) I respondly very promptly to questions and any other type of communication.  I never go more than 24 hours without responding to a buyer's email - usually it's no more than 2.
• 2) When a buyer pays me, I acknowledge their payment and let them know when their package will be shipped.  There is nothing more frustrating than buying something and then hearing absolutely nothing until the thing arrives.
• 3) On eBay, I leave positive feedback immediately after receiving payment.
• 4) I don't charge more for shipping than it actually cost me.  If the buyer has overpaid, I do a partial refund and send them money back, even if it's cents.
• 5) On eBay I promise to ship within 2 business days, but I usually ship as soon as possible after I receive payment.  Sometimes it's the same day, most times when I receive payment while I'm at my day job it's the following morning.
• 6) I keep an eye on the tracking and follow up with buyers when it changes to "delivered" to make sure the buyer is happy with what they've received.

Is there anything I'm missing that you think I should be doing but I'm not?  What are your expectations when you buy something online?