What do you guys think?? Well written??
"Dear (Buyer),
By now you will have received the jeans I sent, and if not, you will receive them soon. I felt it was my moral obligation to replace your item, even though you didn't accept my offer originally.
I know that other sellers use the "lost item" card to get out of unfavorable sales. Let me assure you I am not one of those sellers, and ask you to please review our correspondence. Never did I refuse to send you the item, but rather offered a replacement item of equal or greater value for free because I felt it would be unethical to replace the item without giving you a choice.
Given that I made a good faith effort to fulfill our sale agreement despite circumstances beyond my control, could I ask you to consider withdrawing the negative feedback you left? Alternatively, if you don't feel I have done enough to rectify the situation, please let me know if there's anything else I can do to make it better.
I hope you enjoy the jeans, and I apologize again for the inconvenience."
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3 comments:
Seems like the buyer doesn't really read his correspondence properly, I hope that buyer withdrawals the negative feedback! I say the letter is well written, it looks like you've gone over and above expectations as a seller to make this buyer happy which I believe is great customer service.
Thanks, Hiromimarie! I'm also thinking I may not have explained properly. eBay limits the number of characters you can include in your correspondence with buyers, and I probably just didn't go a good job of presenting the facts given the word limit.
Wanna try your hand at the guessing game?
That is good. Now there is a request you send through ebay for them to withdraw the negative. They cannot do it on their own...I think. It is on the feedback dashboard within your my ebay page. I hope it works out for you.
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